//LOVE IT OR SWAP IT

Refund & Satisfaction Guarantee

Last updated:

July 2026

Don't Like the Fragrance?

If you've chosen a scent that just isn't for you, don't worry.

A free replacement fragrance, or
A full refund.

For customers choosing a replacement, we also provide FREE UK returns.

Return Conditions

To be eligible for a refund, the following conditions must be met:

You must contact us within 7 days of your order being delivered.
The product must be returned in its original packaging.
All original packaging components must be included.
The bottle must be returned with the original plug securely inserted to prevent leaks during transit.
The item should be packaged securely to avoid damage while being returned.

Returns that arrive without the original packaging or without the plug securely fitted may not be eligible for a refund.

Damaged or Incorrect Orders

If your order arrives damaged or you've received the wrong item, please contact us as soon as possible with your order number and photographs of the issue. We'll arrange a replacement or refund as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll process your refund to your original payment method. Depending on your payment provider, funds typically appear within 3–10 working days.

Exclusions

We may refuse a refund if:

The request is made more than 7 days after delivery.
The product is returned without its original packaging or required packaging components.
The original plug is not securely inserted into the bottle when returned.
The item is damaged due to insufficient packaging during return shipping.

Need Help?

If you have any questions about your order, returns, or our Satisfaction Guarantee, please get in touch. We'll always do our best to help.