Privacy Policy

Last updated:

July 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

By using our website, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

When you place an order, create an account, or contact us, we may collect:

Your name
Billing and delivery address
Email address
Telephone number
Order history
Payment information (processed securely by our payment providers—we do not store your full payment card details)
IP address, browser type, and device information
Website usage data collected through cookies and analytics

How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide customer support
Send order confirmations and delivery updates
Improve our website, products, and services
Detect and prevent fraud
Meet our legal and regulatory obligations
Send marketing communications where you have chosen to receive them

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data where necessary to:

Perform our contract with you when fulfilling your order
Comply with legal obligations
Pursue our legitimate business interests, provided these do not override your rights
Obtain your consent where required, such as for marketing emails

Sharing Your Information

We only share your information where necessary, including with:

Delivery and courier companies
Payment processors
Website hosting providers
IT and technical service providers
Professional advisers where required
Government or law enforcement authorities where legally required

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic, and help our website function correctly.

You can control or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we work hard to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including meeting legal, tax, accounting, and regulatory requirements.

Your Rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where applicable
Restrict or object to certain types of processing
Request transfer of your personal data where applicable
Withdraw your consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

Marketing

If you subscribe to our marketing emails, you can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.

If you believe we have not handled your personal information correctly, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Thank you for trusting us with your information.